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Privacy Policy

Privacy Policy

 

 

Last updated: [Insert Date]

 

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, register for a course, or interact with us online.

 

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

 

 

1. Who We Are

 

Therapist Unlocked

Training provider specialising in dental education and professional development.

 

Website: www.therapistunlocked.com

Email: info@therapistunlocked.com

 

We act as the Data Controller for the personal information you provide.

 

 

 

2. What Data We Collect

 

 

 

a) Personal Information

 

 

When you book a course, submit a form, or contact us, we may collect:

 

  • Name

  • Email address

  • Phone number

  • Professional details (e.g., job title, GDC number where applicable)

  • Billing address

  • Payment confirmation (we do not store full card details)

 

 

 

b) Technical Data

 

 

Automatically collected via our website:

 

  • IP address

  • Browser type

  • Device information

  • Cookies and analytics data

  • Pages visited and time spent on site

 

 

 

c) Marketing & Communication Preferences

 

 

Your choices regarding newsletters, course updates, and promotions.

 

 

 

3. How We Use Your Information

 

 

We use your data to:

 

  • Process bookings and payments

  • Provide course information and updates

  • Send certificates, CPD documents, and follow-up resources

  • Improve our website and services

  • Respond to enquiries

  • Send marketing emails (only with your consent or legitimate interest)

 

 

 

 

4. Legal Basis for Processing

 

 

We process your information under the following lawful bases:

 

  • Contract – to deliver the course you booked

  • Consent – for newsletters and marketing emails

  • Legitimate interest – to improve our services

  • Legal obligation – for tax, accounting, and record-keeping

 

 

 

 

5. Sharing Your Data

 

 

We only share your data with:

 

  • Payment processors (e.g., Stripe, PayPal)

  • Email and marketing providers (e.g., Mailchimp/Klaviyo)

  • Website hosting providers

  • Course venues (only if required for attendance verification)

 

 

We never sell your data to third parties.

 

 

 

6. How Long We Keep Your Data

 

 

We keep your data only as long as necessary:

 

  • Course records & certificates: 7 years (required for professional documentation)

  • Marketing subscriptions: until you unsubscribe

  • Enquiry emails: up to 12 months

  • Financial records: 7 years (legal requirement)

 

 

 

 

7. Cookies

 

 

We use cookies to:

 

  • Improve website performance

  • Analyse traffic

  • Enhance user experience

 

 

You can manage or disable cookies at any time through your browser settings.

If you need a cookie banner or cookie policy, I can generate that too.

 

 

 

8. Your Rights

 

 

You have the right to:

 

  • Access your data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data transfer (data portability)

 

 

To exercise these rights, contact us at: [Your Email]

 

 

 

9. Marketing Communications

 

 

We only send marketing emails if:

 

  • You opted in, or

  • You are an existing customer (legitimate interest)

 

 

You can unsubscribe at any time by clicking the link in any email.

 

 

 

10. How We Protect Your Data

 

 

We use appropriate technical and organisational measures to keep your data secure, including:

 

  • Encrypted payment processing

  • Secure servers

  • Limited access to administrative systems

  • Regular security monitoring

 

 

 

 

11. External Links

 

 

Our website may contain links to external sites (e.g., course venues, partners).

We are not responsible for the privacy practices of those websites.

 

 

 

12. Updates to This Policy

 

 

We may update this Privacy Policy from time to time.

The latest version will always be displayed on this page.

 

 

 

13. Contact Us

 

 

If you have questions or concerns about this Privacy Policy or how we handle your data, contact:

 

Therapist Unlocked

Email: info@therapistunlocked.com

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