Refund Policy
Thank you for choosing to train with us. We are committed to delivering high-quality, modern and empowering dental education. To ensure fairness and clarity for all delegates, please review our refund and cancellation policy below.
1. Booking & Payment
-
Full payment is required at the time of booking to secure your place.
-
Spaces are limited and booked on a first-come, first-served basis.
2. Delegate Cancellations
More than 30 days before the course
-
Refund: 100% refund, minus a £25 admin fee or
-
Free transfer to another course date (subject to availability).
14–30 days before the course
-
Refund: 50% refund or
-
One-time transfer to another course date (£50 transfer fee).
Less than 14 days before the course
-
No refunds or transfers are available due to fixed venue and tutor costs.
-
You may send a replacement delegate at no additional charge.
3. Course Transfers
-
Transfers must be requested in writing via email.
-
Transfers are permitted once per booking.
-
Transferred bookings become non-refundable.
4. Non-Attendance
-
No refund or transfer is provided for non-attendance or partial attendance.
5. Course Cancellations by Us
In the unlikely event that we need to postpone or cancel a course (e.g., illness, low numbers, venue issues):
-
You will be offered either:
-
A full refund, or
-
A free transfer to a new date.
-
We are not liable for any additional costs incurred (e.g., travel, accommodation).
6. Digital & Pre-Course Materials
-
Any digital content provided before the course (e.g., PDFs, videos, templates) is non-refundable once accessed.
7. Special Circumstances
If you experience a medical emergency, pregnancy complications, or other exceptional circumstances, please contact us.
We will review this case-by-case and may offer a partial refund or transfer at our discretion.
8. Contact
For cancellations, transfers, or questions, please email: